Terms of Service

1. Managed Service Model

AgentIQ operates as a 100% managed service agency. Unlike self-serve software platforms (e.g. WATI, AiSensy, Interakt) where clients build their own bots, AgentIQ designs, trains, deploys, and optimizes AI chatbots and voice agents on behalf of client businesses. Clients are not required to configure visual flow builders or write prompt rules.

2. Deployment Timeline & Client Responsibilities

• 7-Day Deployment Target: AgentIQ commits to launching custom assistants within 7 business days following receipt of client onboarding data (service menus, FAQ sheets, booking policies, Meta Business Verification access).
• WhatsApp Business API Verification: Clients must maintain an active Meta Business Manager account in good standing. Meta conversation fees (utility/marketing templates) are billed directly by Meta or passed through transparently without markup.

3. Subscription Billing & Pricing

Services consist of a one-time onboarding & setup fee plus a recurring monthly retainer:

• AI Chatbot Plans: Starter (₹7,999/mo + ₹24,999 setup), Growth (₹14,999/mo + ₹39,999 setup), Pro (₹24,999/mo + ₹79,999 setup).
• AI Voice Agent Plans: Starter (₹14,999/mo + ₹29,999 setup), Growth (₹24,999/mo + ₹49,999 setup), Pro (₹34,999/mo + ₹99,999 setup). Overage: ₹45/min.
• All prices are exclusive of applicable GST. Monthly retainers are billed in advance on a recurring monthly cycle.

4. 30-Day Money-Back Guarantee

🛡️ Risk-Free Guarantee: If AgentIQ fails to deploy a functioning AI chatbot or voice agent meeting agreed scope within 30 days of kickoff, or if the system fails to handle customer queries as demonstrated, the client is entitled to a 100% refund of setup fees paid.

5. Intellectual Property & Content Ownership

Clients retain 100% ownership of their brand content, customer lists, booking databases, and proprietary knowledge bases ingested by AgentIQ. AgentIQ retains ownership of underlying software code, proprietary prompt chaining architectures, and custom integration scripts.

6. Service Level Agreement (SLA) & Uptime Target

AgentIQ targets 99.9% uptime for webhooks and audio streams, backed by redundant server architecture across Render and Vercel infrastructure. Scheduled maintenance windows are communicated at least 24 hours in advance.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

8. Contact Information

For questions regarding these Terms of Service or billing inquiries: